Paid but Sky still tries to take money from my account

[Ananasius]

Hi there, I was wondering what I can do as Sky didn't take the money the first time on the due date. And then I "made a payment" in the app. It confirmed and got money and is written it has the needed amount, but now again it tried to take a payment from my bank account. Did I do that wrong? How can I make a payment from the Sky account now? Would appreciate the help, Thank you, Ani

[Daniel0210]

@Ananasius 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded if you prefer (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Remember that Sky don't take payments at a weekend (if your payment date fell on a Saturday or Sunday this month). If a direct debit fails due to insufficient funds then Sky automatically try again 10 days later. 

[Ananasius]

Thank you so much, yes, it does show as credit and if you could help me with a refund or just tell where to text, because I didn't know that works this way😅

[Daniel0210]

@Ananasius 

I've edited my first post and added a bit more info for you to be aware of.

Regarding the refund I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[caesarome]

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@Ananasius wrote:
Hi there, I was wondering what I can do as Sky didn't take the money the first time on the due date.

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This does sometimes happen so going forward should it happen again you do not need to make a payment. If the payment date falls on a Saturday, Sunday or a Bank Holiday then it should be taken on the next working day for example and even then it is not unusual for it to be taken a few days late.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Ananasius.

[Lisa-P1987]

Thanks for chatting to us @Ananasius . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Andrewpurdie]

(Removed) I have consistently been chargers more, money taken out every two weeks and returned them hit with a late charge even thou money is in the account. I cancelled my account with them and yet they are still taking money out my account. This is not late fees or outstanding bills or even cancellation fees. (Removed) . Customer service says one thing and somebody else says something different they only care about getting a nine out of ten score so they don't look bad and tell you what ever you want to hear so it seems like they do a good job till two weeks later you are having the same conversation. I wanted to swear soon much during this it's unreal. Sky suck don't use them ever 

Moderator note: Removed inappropriate language