Paid bill

[Natashawalls]

Sky is saying i am over due on my account. I paid the bill and sky are going to try and take it tomorrow and make me go overdrawn on with my bank!

[Daniel0210]

@Natashawalls 

Did you make an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

@Natashawalls 

There is no need to make a manual payment as Sky will take it via your payment method that you have setup on your account as by making a manual payment all you are doing is to add a credit to your account which should then by used to pay the following months bill.

Sky will now try to take it via your payment details that are on your account.