Paid a late Mobile Bill

[LisaRavo83]

Hi, I haven't been able to pay for the for sims I have for mine & my family's phones. As of today I've paid the balance in full. How long does it take FOR sky to receive payment & uncancel my mobile account please?

[LisaRavo83]

I have 4 mobile sim contracts & now I've made payment in full, how long will be take for us to able to use our phones again please?

[MightyQuinn]

Hi @LisaRavo83   That is not something we would know. However, you may have to wait until Monday for your payment to reach their bank.

[SKY1992bf]

@LisaRavo83  How late were you in making payment and have you setup a new continuous payment method as that also needs doing before restrictions are lifted 

[Daniel0210]

@LisaRavo83 

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Otherwise once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.