Sky taken payment after subscription ended

[danstace]

I've cancelled my subscription, sky still taking payment and now I'm in credit how do I get my money back 

[Daniel0210]

@danstace 

That's normal at bills are generated 14 days before the payment date for broadband, Sky Q and Sky+.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[danstace]

So I have to wait at least six weeks to get my money back ? 

[Daniel0210]

@danstace 

My post explains. Automatically after 6+ weeks or contact Sky.