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Discussion topic: Package returned

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This message was authored by Kenton16 This message was authored by: Kenton16

Package returned

I've returned my broadband box but keep getting reminders 

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Kenton16
Topic Author
This message was authored by Kenton16 This message was authored by: Kenton16

Re: Package returned

image.jpg

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Package returned

Posted by a Superuser, not a Sky employee. Find out more

@Kenton16 
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Package returned

Posted by a Superuser, not a Sky employee. Find out more

@Kenton16 

Our posts crossed. As you can see your image of the proof of posting has been rejected. 

Would you like your issue escalated to Sky?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kenton16
Topic Author
This message was authored by Kenton16 This message was authored by: Kenton16

Re: Package returned

Yes how can that be reacted it's your post number from YOUR label

This message was authored by caesarome This message was authored by: caesarome

Re: Package returned

Posted by a Superuser, not a Sky employee. Find out more

@Kenton16 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Package returned

Posted by a Sky employee

Thanks for escalating this. We’ve sent Kenton16 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Package returned

Posted by a Sky employee

We are still looking to help you Kenton16 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Kenton16
Topic Author
This message was authored by Kenton16 This message was authored by: Kenton16

Re: Package returned

I have returned your parcel and the tracking number is one you've sent me it's your parcel paid for by you 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Package returned

Posted by a Superuser, not a Sky employee. Find out more

@Kenton16 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

 

You didnt engage in the private chat invite that was sent to you. Would you like to have another chat invite or are you going to call Sky? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Package returned

Posted by a Sky employee

Hi @Kenton16 

 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
Kenton16
Topic Author
This message was authored by Kenton16 This message was authored by: Kenton16

Re: Package returned

And you can call me to discuss I'm not waiting 50 mins 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Package returned

Posted by a Superuser, not a Sky employee. Find out more

@Kenton16 

No one will call you. Another chat invite has been sent to you so you need to engage in that. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Package returned

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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