Owed credit

[AS252]

Hello, I cancelled and I am in credit. How do I get this back? 

[peter-marlow+1966]

It usually  takes 4 to 6 weeks if you have not closed  your  direct debit with sky  to be paid into your  bank 

[AS252]

I switched on the 19th May

[Daniel0210]

@AS252 
We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[AS252]

Yes please.

Thank you

[AS252]

Sorry in answer to questions. Yes and yes.

Thank you

[Daniel0210]

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@Daniel0210 wrote:

@AS252 
Before we can escalate it to Sky please confirm whether the payment method is still active.

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[Daniel0210]

@AS252 

Our posts crossed so thanks for update.

I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @AS252  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.