Overpayment refund

[John1991]

I have made an overpayment by mistake and it is showing on my account as a credit how do I get the refunded 

[Daniel0210]

@John1991 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that. 

[John1991]

I would like to speak to someone about an overpayment 

[caesarome]

@John1991 

It has been a few months since you first posted about this so can you confirm that you see a credit on your account ?

[John1991]

would like to speak to someone about an overpayment 

[John1991]

Yes I see a credit 

[John1991]

Of 315 on my account and I would like a refund thanks 

[caesarome]

£315 is a fair bit of credit so if you have been manually paying your bill then you shouldn't be doing this as Sky will be taking it via your payment method.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @John1991.