Not in contract- How can I cancel if sky won’t let me?

[Lkirb]

Awful company- been a loyal customer paying well over the odds for years and years, tried to downgrade as we barely use it, on online chat for 30 minutes and it disconnected- not my at my end at theirs! Phoned instead and waited twenty minutes- just as they realise they have failed to convince me to take one of their offers and get contacted back in for two years- mysteriously again the call disconnects! Does anyone know how you cancel when they keep cutting you off at the point of doing so? Which ombudsman type body can I contact?

[Daniel0210]

@Lkirb 
To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

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To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[Mark39]

Try calling again, or raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint