Overdue bill

[ShannenK14]

Unable to pay the remainder for my bill (€81) until end of this week and sky have cut off tv and broadband. I have tried to contact them in any way- call and live chat but am unable to get an agent. Does anyone have a number I could call to speak to an actual person? Thanks

[Daniel0210 · Accepted solution]

@ShannenK14 

There isn't one. 

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

As your services have been restricted the only way to get them restored is to both pay what you owe and setup your monthly payment method again. Only doing this will see everything restored.

[Mark39]

@ShannenK14 there's no point tryong to contact Sky bow thay your services have been cut off. If you had contacted them before payment was due they might have been able to help, but not now you've been cut off, I'm afraid.