Overcharging

[Thomas221]

Sky keeps on over charging me and now they have stop my services.  I am fed up with sky trying to rip me off

[PandJ2020]

Services are restricted if you fail to pay.

Why do you think they are overcharging you?  Have your minimum term discounts expired?

[Daniel0210 · Accepted solution]

@Thomas221 

Sky only restrict your services due to a missed payment/s.

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Thomas221]

I know my bill is over due  but its not ,,£136.23 . 

My bill is not over £50 per month so i wanted to pay last month and this month not £136.13 and if i cannot pay that, today then i ni longer wish to be with sky. Its pathetic that you cannot speak to someone on the phone and is has running up my mobile bill with all these different numbers sky has. Also telling me i have to pay the bill before i can speak to someone 

[Thomas221]

What deal are you talking about. 

As i said i am not paying that amount because its incorrect 

[Daniel0210]

@Thomas221 

To prevent duplication of replies I've moved your second post into your original thread. 

You won't be able to cancel whilst in arrears. 

[nigea99]

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@Thomas221 wrote:

What deal are you talking about. 

As i said i am not paying that amount because its incorrect 

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Even if the amount is incorrect, as mentioned SKY will not let you talk to them until, the amount they think you owe is paid. 

It is best to pay what they think, so that you can then discuss with them the actual amount and get them to repay or credit your account for any overpayment.

If you do not pay, they may pass the outstanding debt to debt collectors & it could affect your credit rating

[caesarome]

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@Thomas221 wrote:

What deal are you talking about. 

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The £50 you are paying looks like it could be a discounted price so how long have you been paying this price ?

[PandJ2020]

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@Thomas221 wrote:

As i said i am not paying that amount because its incorrect 

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It may well be correct...