Overcharged

[Rebecca832]

I had set up a payment plan last time I was on the phone! I've just gone to pay my broadband and seen a late payment fee which was suppose to have been removed and you haven't fitted any broadband as I already had it with you.... read my notes and get back to me asap with the current balance which should be £39 roughly 

[Daniel0210]

@Rebecca832 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Our understanding is you can't have a payment plan on an overdue live account. 

[Mike261]

My bill is supposed to be £29 per month 

[caesarome]

@Mike261 

If you are new to Sky then as you first and possibly second bill covers a longer period than the usual 4 weeks it will be higher than £29 as per this:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

[PandJ2020]

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@Mike261 wrote:

My bill is supposed to be £29 per month 

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Bill longer than a month?

Price increase?

Future bills are showing what?

New customer?