Over payment

[14plus]

Hie my direct debit payment date between 22 and 24 of each month I  manually made  a payment of £32 for my mobile phone on 22 but today again it took £32 from my bank can this be reversed 

[Daniel0210]

@14plus 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[14plus]

Why is my refund of overpayment being reversed and taken again??? May you kindly return my money now!😡

[Daniel0210]

@14plus 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers. You could call Sky and clarify what's happening. 

[14plus]

My mistake! do you have their contact number?

[Daniel0210]

@14plus 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[14plus]

Thankyou so much just spoke to them 👌