Over charged

[Callum47]

Why have I got a double bill? 

[Daniel0210]

If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services. We obviously can't see your bills.

Are you a new customer?

Do the two bills cover the same dates?

[Callum47]

Yes it's the same date 

[MightyQuinn]

Hi @Callum47   Do you see -XX days on one of the amounts?

[Callum47]

30 days 

[MightyQuinn]

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@Callum47 wrote:

30 days 

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Hi @Callum47   Then the bill is for two months. we pay a month in advance. So the -30 days is catching up.

[Callum47]

I've not missed a bill tho I'm so lost haha 

[MightyQuinn]

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@Callum47 wrote:

I've not missed a bill tho I'm so lost haha 

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Hi @Callum47   Quickest way is to telephone Sky, however if you like we can escalate it to the Sky Team on here?

[Callum47]

Yeah if you can put it to the sky team please thanks 

[MightyQuinn]

Hi @Callum47 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Callum47]

Okay thank you so much 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Callum47  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Callum47]

Hi the chat has went away could you another one 

[Mark39]

Try logging out of the forum and logging in again.