Over charged

[MightyQuinn]

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@Abdulfatah wrote:

Hi i got over charged 

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Hi @Abdulfatah   Do you have a question for your fellow customers?  This is not Sky customer services.  Please see Welcome to the community below for information about this community. 

[Mark39]

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@Abdulfatah wrote:

I just wanna cancel it because I'm tired with the Sky all the time I got overcharged which is not right. I agree with them a payment and every month I get overl  overcharged

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@Abdulfatah to cancel you'll need to contact Sky directly and give the notice required. Sky may not allow you to cancel if you're 'in contract'. If they do allow you to cancel, there will be early termination charges to pay, which will amount roughly to the total you would pay until the end of your contract.

Or you could of course discuss with Sky your concerns about what you believe to be overcharging

[Sylvasurfer]

I made a part payment and direct debit still took the full amount from my account. I am in credit but need money refunded to my account.

[Daniel0210]

@Sylvasurfer 

Why did you make any unnecessary part payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment (part or full).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Shekby]

It looks like I have been charged multiple payments for Netflix, ad skipping and other services. I usually pay £56 but I have been charged £105

[Mark39]

@Shekby does you bill show you've been charged for more than a month?