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Discussion topic: Order not showing
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This message was authored by: Michelle006
Message posted on 14 Oct 2025 11:03 AM
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Order not showing
Ordered a new tablet yesterday. Took my upfront payment of £6 and I filled in the direct debit details. I've received a document for the data plan within the app but when I go to My Orders there's nothing there, nothing to track and I've received no emails from Sky acknowledging my order.
It definitely all went through so was wondering if anyone had any suggestions before I actually ring Sky
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Oct 2025 02:10 PM
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Re: Order not showing
Are you signed in with the same email address you used when placing your order ?
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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