Charged for a broadband service I no longer receive

[Adamsky]

The day I started a new broadband service with EE, Sky have charged me for another months service at the non-discount price despite contract ending on that day.
That was nearly a month ago - how do I contact them to get a refund, there is no number advertised here to contact them & the AI assistant isn't able to help as I no longer have an account

[caesarome]

@Adamsky 

Our Sky bills are created 14 days in advance so that bill was generated while you were still with Sky.

If you see a credit on your account we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[NicEdg]

I've had exactly the same happen to me; it's very annoying, and it just confirmed to me that switching to an alternative supplier was the right decision. So in the end, I've had to go old school and call Sky directly (I googled the number this platform won't let me post a telephone number here). I've called twice now and have been promised that I will receive a refund in 3 - 5 working days - they make you work for it. We wait and see!