Offered new deal over phone, not showing on account

[Anonymous]

I called Sky two weeks ago and was offered a new 18 month contract for Broadband, which they said would be £33 per month. My previous contract is coming to an end, and the price was going to skyrocket, so this sounded like a good deal. However, this price hasn't shown up on my account yet, and the contract I have says the price is £45 per month?! Have they not updated my account with the offer? 

[caesarome]

What shows that you will be paying on next months bill ?

[Mr+Flibbles+86]

Hi there @ilovelex, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @ilovelex . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks