Odd Sky Charge

[Blondie-1986]

Can someone please tell me an easy way to contact Sky, I recently changed my contract with them (it was in my exes name, now it is in mine) The old contract has a final bill of about £94 to come out on the 22nd as normal. My new contract should be £13 for the first two months, to be taken on the 2nd April, but today I have had £29 taken out of my bank. I have scanned both seperate Sky accounts but cannot find out what this amount is for. 

[MarkGoldsmith]

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[caesarome]

So you are saying this £29 that has been taken doesn't show via your bill here:

https://www.sky.com/manage/bill

Can you be sure it is Sky that has taken it, what does it say against the payment ?

[Blondie-1986]

No it doesn't say here. https://www.sky.com/manage/bill

It says Sky tv, DD

When I look at the DD in my bank, these are the details:

Frequency: 

Infrequent

Referencezero, zero, six,two,four,nine****one, four, six, four: 

[caesarome]

@Blondie-1986 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Blondie-1986 an invite to chat.