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Discussion topic: Why is my bill showing as zero but email shows correct price?

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jenifer2
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This message was authored by jenifer2 This message was authored by: jenifer2

Why is my bill showing as zero but email shows correct price?

‎21 Mar 2024 07:52 AM

I received an email telling me what my bill will be. But when I log into my account it shows as zero for previous, current and future.

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caesarome
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Re: Why is my bill showing as zero but email shows correct price?

‎21 Mar 2024 09:33 AM

Posted by a Superuser, not a Sky employee. Find out more
@jenifer2 wrote:

But when I log into my account it shows as zero for previous, current and future.

Are you logged into the correct account, so have you been a customer of Sky previously then returned after being away for 18 months or more because if so you will need to setup a new ID to use to access your services.

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