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Discussion topic: October generated bill

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This message was authored by Threatened- This message was authored by: Threatened-

October generated bill

I switched my sky tv and broadband package on 30th September.

on 6th November sky informed me that they had restricted my tv due to not paying October bill.

it is now December and despite telling them they refuse to cancel the bill for services that I never had or a contract that was not in force.

They now threaten me with the old " credit file" thing

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: October generated bill

Posted by a Superuser, not a Sky employee. Find out more

@Threatened- 

How did you cancel your Sky TV and Broadband subscriptions? Did you receive an email from Sky acknowledging the cancellations? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: October generated bill

Posted by a Superuser, not a Sky employee. Find out more

Did you separately cancel your TV service with Sky? Another provider can cancel broadband for you but not your Sky TV service.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: October generated bill

Posted by a Superuser, not a Sky employee. Find out more

Any 'end of contract' date was simply for discounts.  If you do not cancel then it continues on a rolling basis until you take action.

 

I suspect you did not cancel and there is a contract 'in force' (even if you didn't use the services).

I am just another Sky customer and my views are my own
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