Paying for sky when can only get free channels

[helenrichards.50]

I've been on phone this morning my mum has an old sky box's which has stopped working .she has no sky program only bbc and itv.

so she paying for something she can't use.

im looking at cancelling her contract with you .she would not get on with  sky Q as she is 92 years old 

[PandJ2020]

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@helenrichards.50 wrote:

im looking at cancelling her contract with you .she would not get on with  sky Q as she is 92 years old 

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We're other customers here - we cannot cancel the contract.

However, nor can you (without POA).  She would have to contact Sky to give notice to cancel.

[Daniel0210]

@helenrichards.50 
Perhaps you can help her through the process. To cancel all her TV subscription, if she is out of contract she will need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state she can’t cancel when still in a minimum term deal unless Sky agree. If they agree she will have to pay the remainder of any discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If she successfully cancels she should receive an acknowledgment email or letter from Sky. 

[oj01]

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@helenrichards.50 wrote:

I've been on phone this morning my mum has an old sky box's which has stopped working .she has no sky program only bbc and itv.

so she paying for something she can't use.

im looking at cancelling her contract with you .she would not get on with  sky Q as she is 92 years old 

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What's happening when you try a Sky channel? If BBC and ITV are working there's no reason why other channels won't work assuming a valid subscription is in place.