Notice of direct debit not set up

[ChrisEB]

Keep getting emails to say direct debit not setup. The direct debits ARE setup but the MY SKY BILLS suggests this is not the case although if I click on NO PAYMENT DETAILS it is shown as setup!

[caesarome]

If you do have a direct debit setup and if Sky are taking the payment each month then I wouldn't worry about the emails you are receiving. The only thing you might want to try to see if it gets rid of the message and stops the emails is to provide the direct debit details again.

[ChrisEB]

I've tried that. It doesn't work! My broadband and talk bill appears OK on same DD details! I think Sky have a software problem. I've had a text saying to set it up too. All a bit annoying.

[ChrisEB]

Nothing's changed. Can this be escalated to someone who can deal with it? Neither phone nor chat with a real person appears to have made a difference. I don't want to end up with loss of service.

[caesarome]

@ChrisEB 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @ChrisEB  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[ChrisEB]

It's been two weeks since I posted and nothing has changed on my account. It appears to me that Sky's direct debit/ continuous payment system is not fit for purpose. They've managed to take one continuous payment but have been saying I'm overdue on two payments (I've made them direct debits now). I've no idea where the problem lies. I've NEVER had any problems, previously, setting up a direct debit.  I currently have over 10 direct debits on my account! I don't want my account restricted because of incompetence on Sky's part.

[Mark39]

You didn't respond to the escalation invitation.

[caesarome]

@ChrisEB 

Why didn't you respond to the help that as given ?

Do you want to try again and have Sky contact by the private messenging services on here ?

[ChrisEB]

Thank you. I did escalate but it made no difference. I've two bills "overdue" and have no idea what been done by Sky. I check daily on my banking app and nothing shows up. Both bills are now DDs and there are more than sufficient funds to cover things. So why the hassle? This NEVER happened with BT. Am I regretting my move? As I said the system's not fit for purpose.

[caesarome]

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@ChrisEB wrote:

I did escalate but it made no difference.

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I'm not quite sure what you mean by this, did you use the chat invite to speak to Sky's messaging team about this and if you did what was the outcome.

[ChrisEB]

There was no outcome to the escalation other than to wait. This isn't a resolution. I don't like being "accused" of not paying my bills. I keep repeating not fit for purpose. Setting up a direct debit or continuous payment shouldn't require me being hassled and "threatened"without explanation. BT was always happy with my DD.