Still have credit on old sky Q bill after upgrading to glass

[Jonathan4589]

It's been a couple of months and I've sent my old equipment back just wondering how to get a refund or get it knocked of my sky stream bill 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@Jonathan4589 

Have you been charged a non return fee, is so do you still have the proof of posting from when you returned the equipment?

[Jonathan4589]

I have an email thanking me for sending it off as the courier has it, that was on 30th October 

[caesarome]

@Jonathan4589 

If you have been sent the chat bubble then you can use this to speak to Sky's messaging team about this. They will not respond to you until tomorrow now and it isn't a live chat.