0

Discussion topic: Not letting me change the 16 digit card details for new payment method

Reply
This message was authored by BenC1 This message was authored by: BenC1

Not letting me change the 16 digit card details for new payment method

I had to cancel my debit card which was paying for the sky subscription, however it is not letting me update the new 16 digit info 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Not letting me change the 16 digit card details for new payment method

Posted by a Superuser, not a Sky employee. Find out more

@BenC1  Have you tried adding a Direct debit instead?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

BenC1
Topic Author
This message was authored by BenC1 This message was authored by: BenC1

Re: Not letting me change the 16 digit card details for new payment method

It was a direct debit before, but even when I attempt to change it and put in the account number and sort code it still

comes up the previous card 

This message was authored by caesarome This message was authored by: caesarome

Re: Not letting me change the 16 digit card details for new payment method

Posted by a Superuser, not a Sky employee. Find out more

If you can't change your payment details online you will need to call Sky to have them do it for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion