Not letting me change the 16 digit card details for new payment method

[BenC1]

I had to cancel my debit card which was paying for the sky subscription, however it is not letting me update the new 16 digit info 

[GD1]

@BenC1  Have you tried adding a Direct debit instead?

[BenC1]

It was a direct debit before, but even when I attempt to change it and put in the account number and sort code it still

comes up the previous card 

[caesarome]

If you can't change your payment details online you will need to call Sky to have them do it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home