Non-return charge threat

[GrumpyOldMark]

I switched my fibre broadband provider from Sky to another ISP and returned the WiFi router cylinder device in the neat packaging. It was posted and was shown as delivered on 23-06-2026.

I have been receiving text messages threatening me with non-return charges. There are no contact details provided. How do I get this escalated to a human who can sort it out?

 

[Daniel0210]

@GrumpyOldMark 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Your image was rejected as it has your unique tracking number on it.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@GrumpyOldMark 

Now escalated. 

[SuperMatt]

Hello, @GrumpyOldMark. I'll send you an invite to a private chat shortly and we can help you get this sorted for you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Matt