No satelite signal since 23/11/24

[IOS]

Got engineer coming today to sort out communal Satelite but have not been able to use my Sky box since 23/11/24.

Also I telephoned to keep my £5 sky subscription at £5 but it still went up to £8 then £11? Why when I called in time before it should of gone up?

[PandJ2020]

Ok, do you have a question for your fellow customers?

I presume you're on discounted essentials - the list price is £15.  £5 is not a guaranteed rate - only if Sky agree to discount it.  (Because billing is monthly in advance you may have been charged at full rate before agreeing a new discount)

[IOS]

They did agree to £5 and told me to call back if wanted to continue did so but fees still went up 2 times.

Also will sky discount my lack of usage during a satelite outage. Of which im hoping will get rectified today!

[GD1]

@IOS  There has been no Satellite outage, this issue is with the communal dish you use, you would have to speak to Sky when services are restored.

[IOS]

Do you have the tel no to contact them?

[Daniel0210]

@IOS 
Once it's fixed you can call Sky. From a Sky Talk landline or a Sky mobile dial 150 (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.