Sky asking for return of equipment I don’t have

[lucyparts]

I recently cancelled my Sky account and have received boxes to send back the equipment. The list included suggests I have two broadband boxes but I only have one - should I just send back what I have and hope for the best or is there another way to approach this to avoid being charged? Thanks. 

[Daniel0210]

@lucyparts 

Send back what you have. You may want to put a note inside with your account number and a list of equipment that is included. 

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Am41]

Hello,

The operatives processing your return will likely not have access to any of your account details. So adding details of your account number etc will not help. You may want to try to get in touch with Sky as it's likely your account hasn't been updated in their system for some reason and it is likely they will charge/chase you for the return of the 2nd broadband Hub. 

[lucyparts]

Thanks, do you happen to know which department I would need to try and contact? I have phoned twice this morning and can't get through to a human.

[Daniel0210]

@lucyparts 

No need to callSky just yet imo. Send back what you have (which will take 2-3 weeks to be processed by Unipart) ~ then if you continue to receive 'reminders' post back in this thread and we can get you some help on here from the Messaging Team.