No customer service after making payment arrangements

[AugustLeo]

Hello

I called Sky and arranged to make a payment on the 25thMay as I had switched to being paid monthly at work. I changed my payment date to the first of each month and agreed with the Sky assistant that I would pay on the 25th which I did and a further amount would be taken out of my bank account on the 1st of June. However I have now been cut off and I am worried if I make a payment before the 1st, come the 1st I will be charged again. Tried calling Sky but ONLY get through to a machine saying I need to make a payment first before I get spoken to. Absolutely appalling service after I had made arrangements previously and now no one to clarify what is going on. I really cannot risk being charged twice but now stuck with no service, till probably the 1st I do not know. 

[Mark39]

Once your services are restricted your direct debit is normally automatically cancelled. You may be able to check via your online account. 

To contact Sky try calling from a number not linked to your Sky account, or dial 141 before Sky's number to hide the number you're calling from.

[SKY1992bf]

@AugustLeo  Now that you are restricted any continuous payment method you had setup such as a direct debit will have been cancelled  so it's unlikely you will be billed twice on the 1st

the only way you can get service restored is to make a manual payment and setup a new continuous payment method 

[AugustLeo]

Thank you everyone.