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Discussion topic: No address is associated with your account

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SC14
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No address is associated with your account

‎22 Dec 2024 03:26 PM

Hello I am not getting wifi connection and also no signal on itv, and when it does work its very poor signal

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caesarome
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Re: No address is associated with your account

‎22 Dec 2024 03:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@SC14 

So what is this about "No address is associated with your account" ?

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SC14
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Re: No address is associated with your account

‎22 Dec 2024 04:24 PM

Im not getting wifi connection. Im using mobile data right now, but when I try to check my area signal, i cant go further as there is a message saying ' no address is assiciated with your account' 🤔

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caesarome
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Re: No address is associated with your account

‎22 Dec 2024 04:35 PM

Posted by a Superuser, not a Sky employee. Find out more

Does your address show here:

 

https://www.sky.com/mydetails/account-info

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SC14
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Re: No address is associated with your account

‎22 Dec 2024 04:50 PM

No its just blank

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caesarome
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Re: No address is associated with your account

‎22 Dec 2024 04:53 PM

Posted by a Superuser, not a Sky employee. Find out more

That is the issue then so the first thing to try is this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

 

If this doesn't work then give Sky a call so they can look into this for you.

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SC14
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Re: No address is associated with your account

‎22 Dec 2024 05:10 PM

Thank you for your help! 
Much appreciated 

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