No account closure refund after six weeks.

[VintagePhaser]

Hi,

My broadband account closed in excess of six weeks ago now, but I have had no refund or communications from Sky.

Could I kindly ask for support with this please?

Many thanks.

[Mark39]

When did you give your 14 days notice to cancel?

[VintagePhaser]

I'm unsure of that specific date, however my account closed on 02nd April, six weeks and two days ago.

[caesarome]

To confirm you have a credit on the account ?

[VintagePhaser]

I do yes, £41.34

[GD1]

@VintagePhaser   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[VintagePhaser]

Thank you very much.

[Lisa-P1987]

Thanks for escalating this. We’ve sent  @VintagePhaser an invite to chat.