@Flowstate wrote:
I have the same problem, I've just logged and and it says standard included, but they have been charging me, I even selected on the app free with ads and saved it, yet when I go back it's changed to £6 a month, I'm refusing to pay this they have broken the contract and I would like to actually speak to a human to sort this out, I can even screenshot to prove it's free as part of my package
Just a few points:
1) 'Included' doesn't mean it's not itemised on your bill and will have a charge against it. With a deal you agree a total price (say £30) where both Signature and NetFlix will be listed but a correcting discount will be applied to bring it to the agreed total pice. If you've made package changes then you may have changed your contract/discounts.
2) You cannot refuse to pay your bills. If you do then your account will be restricted and you won't be able to contact Sky. If there is an error then Sky will update future bills accordingly.
3) If you want to speak to a human then go ahead and call (assuming your account hasn't been restricted as per 2). Some find saying nothing to the bot may connect them.
We're other customers here...
I am just another Sky customer and my views are my own even if you don't like the answers
