Netflix charges

[Kirstiepearce26]

Hi I've had Netflix's for months through my sky bill but it was meant to be part of my package and I've never noticed I pay for it, can this be sorted out

[caesarome]

Your post isn't to clear, are you saying you are paying for Neftlix via Sky but don't have access to it ?

[Kirstiepearce26]

Paying for Netflix's but should be part of my package 

[Mark39]

....or do you mean you're being charged by Sky AND Netflix?

[MarkGoldsmith]

Only the Standard With Ads tier is included with Sky, so if you are on a different tier you will be paying an "upgrade" fee. Also have you linked your Sky and Netflix accounts? If you haven't and you previously paid for Netflix yourself then that would be the reason Netflix are still charging you.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

[Kirstiepearce26]

No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free

[MarkGoldsmith]

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@Kirstiepearce26 wrote:

No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free

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So are you seeing a Netflix charge on your Sky bill? What exactly does it say on the sky bill?

[Kirstiepearce26]

A £6 ultimate add on 

[oj01]

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@Kirstiepearce26 wrote:

A £6 ultimate add on 

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That would be the cost of the add on that gives you Netflix for "free".

If you believe that you negotiated with Sky to get Ultimate add on reduced, you will need to contact them. 

[TimmyBGood]

@Kirstiepearce26 

Netflix through Sky is not free and never has been.  The cost of whatever Netflix had as their entry level tier at the time is bundled in some (more expensive) Sky subscriptions and added on to others, albeit at a somewhat lower rate than Netflix charges directly, unless the Sky user specifically has a legacy product such as 'Signature' which doesn't include Netflix at all.

References to 'free Netflix' found online are largely the result of careless journalism:  much better phrasing would be 'Netflix included'.

[Kirstiepearce26]

Yes it's me at to be free, I know other people that also have it free as part of the package 

[TimmyBGood · Accepted solution]

@Kirstiepearce26 

I'd suggest being cautious: Netflix is typically not free, because they really need the money ; )

Sky has had a myriad of 'free' periods, 'free: trials and extended discounts which complicates things, and it's also not exactly unknown for salespeople to occasionally stretch the truth.

The Ultimate TV add-on upgrades Signature to include Netflix, but that's definitely not free unless it's specifically offered as an incentive (and time-limited) deal: that you're seeing this as a billed item suggests this wasn't the case for you.

[waynster]

I too had a deal that included Netflix Standard for free. I had it for years. If I wanted UHD, that would cost more, but it wasn't necessary.

Only last month (December), I noticed that I've been paying for, Sky Ultimate with Netflix with ad and a separate charge for Netflix Standard without ads.

This, most definitely was not the deal!

It seems to have been a change to the contract in regards to Netflix with Sky, but on no occasion was I contacted to discuss it. I am yet to check all my statements, so I'm not aware of when I started paying twice for Netflix.

I don't use it a lot, and if I had had access to the facts, I could have settled for the service with ads, or even no Netflix at all.

I'm not sure it's even legal to change a contract midway, without agreement, but maybe the wool was pulled over my eyes during a previous upgrade, and it's not a midway contract change?

[Guyfawkes]

Hi I'm having the same issue I did leave SKy for less than a month (took up EE TV which was aweful) came back to Sky with the same subscription and including Netflix. I notices that I have been paying Netflix £4.99 a month for the last four months. I can understand paying one or two months , but not last and this month of January 2025. I have contacted Netflix by phone and they assured me my Netflix accoint is linked to my sky Q, but I'm not convinced. Netflix told me to contact Sky. I can't find a suitable phone number to get this sorted and finding in most frustrating.