Netflix billed through Sky

[hugoev90]

Hi,

I had Netflix in the past, however I got Sky Entertainment and my Netflix was transferred & billed through Sky.

A month later I cancelled Sky Entertainment because it did not suit my needs. However my Netflix in the app still says is being billed through Sky, which is not the case. I am not paying Sky Entertainment and I am not paying Netflix at this point. How can I solve this?

Just mention that I still have access to Netflix, however is not being billed.

I tried to contact both parties Netflix and Sky but they keep pointing me one to each other. Thanks!

[Mark39]

Are you sure you mean the Entertainment package? That's a legacy viewing package which has never included Netflix.

[Jones32]

Hello I am having same issue. Keep getting passed between sky and Netflix for the last two weeks. Did you resolve this?