Netflix asking for updated payment info

[jc19861]

My Netflix is asking for updated payment info. But I pay for Netflix through my sky account. Sky need to send a reactivation signal to netflix.

It's painful to get through to sky customer service. The chat bot doesn't understand the problem but Google AI does, you need to send me an activation signal. Your terrible chatbot sent me here. Cna you call or email me to sort this out, or just send Netflix the reactivation signal. I'm paying for something here that I can't access.

[Mark39]

@jc19861 welcome to this customer Community. It's unlikely that Sky will respond direcrly to your post here.

[MarkGoldsmith]

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@jc19861 wrote:

My Netflix is asking for updated payment info. But I pay for Netflix through my sky account. Sky need to send a reactivation signal to netflix.

It's painful to get through to sky customer service. The chat bot doesn't understand the problem but Google AI does, you need to send me an activation signal. Your terrible chatbot sent me here. Cna you call or email me to sort this out, or just send Netflix the reactivation signal. I'm paying for something here that I can't access.

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That sounds like your Netflix account isn't linked with your Sky account. The likely cause is that you either haven't completed the activation steps (https://www.sky.com/help/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-using-net...), or you have linked your Sky account with a different Netflix account.

[jc19861]

I have had my netflix linked to sky for 2 years, I never had sky linked to another account, and now the link gas disappeared. When the billing cycle changed Sky severed the link and now the people on Sky customer care when I rang can't re-link my sky account to Netflix, they blamed Netflix, so I rang netflix and guess what, they blamed Sky. But netflix actually made sense, they said "sky have removed the link and aren't paying us". How can I communicate to the idiots on sky customer care that the problem is on sky's end, they need to send the money I'm paying them to netflix, they simply aren't paying netflix.