contract details

[pinky49ers]

I have received a couple of emails saying my account is out of contract, I then had the coorespondence about the new price hikes and if I was not happy to ring sky. I did this to be told that all my packages are still under contract for at least another 6 monthes. I want a proper answer as to whether my contracts are still on going or finished and out of contract. I recently had a text message about upgrading to full fibre WITHOUT affecting any of the contract details which I took up. They are now adding new channels of stuff I do not want and upping the price with no chance of declining them. Also my telephone line no longer works because they replaced it with the full fibre broadband connection but the telephone charges remain the same and are also going up next month despite there not being a direct telephone connection anymore. What I want is something in WRITING to officially confirm what is in contract and what is out of contract. Also in writing what all my options are about going elsewhere if I am not a happy bunny with sky anymore.

Any help getting to the right department will be most.appreciated.

cheers

Pinky.

" Noli Illigitimi Carborundum." as they say.

[Daniel0210]

@pinky49ers 
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Once the letter regarding the April price increases arrives it contains a number to call if you wish to leave. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, and Broadband/Talk.