Discussion topic: Need to change activation date new customer

This message was authored by: JillyM1 · ‎03 Apr 2025

Hi, new customer and starting a new contract awaiting hub etc however need to bring forward activation date. Installing for mother with dementia. Date when carer here and I need to be here to install. No option on website and can't get through to anyone. Not a good start! Hope can advise

This message was authored by: caesarome · ‎03 Apr 2025

@JillyM1

Is this for Sky TV or Broadband ?

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This message was authored by: GD1 · ‎03 Apr 2025

@JillyM1 If this is for broadband the date can't be brought forward as you will have been given the earliest date available, Openreach need a minimum of 10 working days to activate/install broadband.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: JillyM1 · ‎03 Apr 2025

Oh no ....is this even if activated remotely? I just wish you could speak to a human instead if the help cycle of doom! I've spent most of the day trying to get in touch ... and ultimately now have a bigger problem! Thank you for your reply.

Discussion topic: Need to change activation date new customer

Need to change activation date new customer

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