Need help paying my phone bill

[Megan50]

Help with bill

[Daniel0210]

@Megan50 

We can't help you pay your bills. I can explain the billing process to you though.

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Megan50]

So I have a direct debit my bill was due the 4th but they've tried everyday if I pay on the 12th will I be alright(8 days)

[Daniel0210]

@Megan50 

As stated above do NOT make a manual payment. Let the automatic attempt after 10 days take it. Note: as the 14th is a Sunday it won't necessarily be 10 days. 

[Megan50]

Ok thank you but on a debit is it normal for it to be attempted to be taken everday?so it may try to take it on the 8th then 

[caesarome]

Usually if a direct debit fails it will be taken 10 days later so as long as it is taken then the bill will then be paid, no idea why they are attempting to take it each day.

[Daniel0210]

@Megan50 

My understanding was its attempted again after 10 days. Just make sure there are sufficient funds in the relevant account. 

[Mark39]

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@Megan50 wrote:

Ok thank you but on a debit is it normal for it to be attempted to be taken everday?so it may try to take it on the 8th then 

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Not if it's a direct debit, but it may be if you pay by debit card. A debit card payment is not a direct debit. They're two different payment methods.

[Megan50]

Oh oh so which do I fall under if it just takes the money automatically after a set date in the month?

[GD1]

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@Megan50 wrote:

Oh oh so which do I fall under if it just takes the money automatically after a set date in the month?

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Your account should tell you which you have setup, we can't as we don't hve access to any accounts.