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Discussion topic: NOTICE OF BROADBAND PRICE INCREASE

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This message was authored by william0368 This message was authored by: william0368

NOTICE OF BROADBAND PRICE INCREASE

I received a phone call from an Indian fella from Sky,discussing the price rise,unfortunately he couldnt do anything for me except try and give me sky cinema,uhd,hd etc for free short term,which i simply do not want.

 

now that i have had this call,can i swap my broadband to another provider penalty free,or do i still need to wait for the official email from sky ?

thanks 🙂


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: NOTICE OF BROADBAND PRICE INCREASE

Posted by a Superuser, not a Sky employee. Find out more

@william0368 

You'll have 30 days from the date you receive the notification to cancel your broadband service penalty free. No such option for TV packages though. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: NOTICE OF BROADBAND PRICE INCREASE

Posted by a Superuser, not a Sky employee. Find out more

@william0368 

You need to wait for the letter or email. Was there a reason Sky called you in the first place? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
william0368
Topic Author
This message was authored by william0368 This message was authored by: william0368

Re: NOTICE OF BROADBAND PRICE INCREASE

He said he was calling because of the impending price rise and was seeing if he could offer me anything to soften the blow..........i believe he was just prospecting to get me to take some freebies,which expire,you ultimately forget about them and start paying more again.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: NOTICE OF BROADBAND PRICE INCREASE

Posted by a Superuser, not a Sky employee. Find out more

@william0368 

I'd be wary of any unexpected calls claiming to be from Sky. Did the number end 3372? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
william0368
Topic Author
This message was authored by william0368 This message was authored by: william0368

Re: NOTICE OF BROADBAND PRICE INCREASE

Yes,it was from the legitimate Sky oitsource number

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: NOTICE OF BROADBAND PRICE INCREASE

Posted by a Superuser, not a Sky employee. Find out more

@william0368 

You'll have 30 days from the date you receive the notification to cancel your broadband service penalty free. No such option for TV packages though. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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