My tv has been cut off

[Stacey137]

Either I have my bill switched for the 27 th for the tv or I will refuse to pay my bill and take my service else where and I had no warning I was being cut off 

[Daniel0210]

@Stacey137 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You can't withhold a bill payment. Perhaps explain the full story if you want advice but…

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Sharcuk]

@Stacey137 

If your TV has been cut off, presumably you have already failed to make your monthly payment.

Sky will not speak to you until your bill is paid, so you won't be able to change your payment date or cancel your subscription.You need to pay first.

It's your responsibility to ensure your payment is made on time, if it isn't Sky will restrict your service, Sky doesn't have any obligation to warn you before doing this because it is fully explained in the terms and conditions you agreed to when you signed up.