My sky won’t work

[John1234567891]

I have just ordered an iPad but I cannot view my product, orders and can't change any payments options, I have received the email saying the order is going to be delivered yet no money has been taken or nothing on my bank saying a direct debt has been setup, the online log it and app is completely useless to me I can't do anything on it without it saying it's restricted 

[Addie15]

Hi there, @John1234567891. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @John1234567891 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks