I am being asked to return my sky hub, which I returned 4 weeks ago.

[GGW1955]

I returned my sky hub and have all the details from the Royal Mail tracking site to show that it was delivered back to Sky within a few days of it leaving here. But I keep getting messages to return it or I will be charged a non return fee.

I have seen a few posts like this, can anybody in the Sky offices help me please ?

[Daniel0210]

@GGW1955 
I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

edit- @GGW1955 escalated now. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @GGW1955.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.