My sky equipment was returned 4 weeks ago but still asking for my equipment to be returned or i

[Daniel0210]

@JimH3 
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[JimH3]

Hello,

Thanks for the reply, Yes i have proof of posting from the Post Office, i have an image of the receipt from the Tracked return that was used.

what do i need to do next ?

regards

Jim

[Daniel0210]

@JimH3 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @JimH3 

[JimH3]

Ok thank you very much.

I assume you mean that i will get contacted on this forum, rather that by text or email.

I dont get any contact, is there a sky number i can ring  ? I am not a sky mobile customer.

regards

Jim

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JimH3.

[Stace2269]

• Also having the same issue Royal Mail app says parcel was delivered 13th September but still have a note on my sky account asking to return equipment otherwise I will be charged

[Daniel0210]

@Stace2269 
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[Stace2269]

Yes I do have my proof of postage. Thanks for replying to my comment.

[caesarome]

@Stace2269 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Stace2269.