My sky equipment was returned 4 weeks ago but still asking for my equipment to be returned or i be c

[Steviewestwood]

My sky equipment was returned 4 weeks ago. However still telling me to return it or be charged 🤔 

[Daniel0210 · Accepted solution]

@Steviewestwood 
Have you kept your proof of posting?

Unipart are the company that deal with returns. Recently (before Christmas) returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Steviewestwood]

Yes I have proof of posting 

[Daniel0210]

@Steviewestwood 
I’ll escalate your post to Sky in a few minutes (and update this post when I’ve done it) and the Messaging Team should contact you later.

@Steviewestwood now escalated.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Steviewestwood. 

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Dave62s]

Sorry to drop in on your post but I have the same problem I returned my equipment 8 weeks ago but received a message saying will charge if not returned, I have proof of postage. Any help will be appreciated.

[Daniel0210]

@Dave62s 
I’ll escalate your post to Sky in a few minutes (and update this post when I’ve done it) and the Messaging Team should contact you later.

@Dave62s escalated

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Dave62s]

Thank you

[Daniel0210]

@Dave62s 

Now escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Dave62s an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[newbondgirl]

Help please! I, too, have this exact same problem.

I sent back my equipment on 20/04/24. I HAVE proof of posting.

I reseived an email 6/5/24 saying equipment has not be received and I will be charged. I called customer service to say I have proof of posting. I was told ok they'd make a note of that.

Received another email 26/5/24 saying equipment has not been received and I will be charged.

It's getting close to the 15/6/24 deadline and I fear I will be charged and then have to fight to get my money back.

I do have proof of posting -- can someone please help? Thank you!!

[Mr+Flibbles+86]

Hi there @newbondgirl , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JimH3]

I am having the same issue. I sent my broadand kit back in august, and i am getting emails and texts from sky saying that i will be chargedn if i dont retutn it.

there is no one i cn talk to , no email address or anything, sky are just awful.

Can you help me with this