Discussion topic: My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restricted

This message was authored by: Alisha003 · ‎21 Jan 2023

My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restricted it always goes out like this so I don't know why I have been restricted thanks

This message was authored by: GD1 · ‎21 Jan 2023

@Alisha003 Are you sure your services have been restricted? If you have a valid direct debit & the payment has been taken for last month, and this months isn't due until Monday (Sky don't take payment on a weekend) I can't see how they would restrict services so soon.

You normally need to have missed a payment not only on the 1st attempt but also on the 2nd attempt 10 days later before services become restricted.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome · ‎21 Jan 2023

When you say you have been restricted do you mean you see this when you login to access your bill because if your services are active it doesn't mean that Sky have suspended then due to a billing issue.

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This message was authored by: SKY1992bf · ‎21 Jan 2023

@Alisha003 What services are supposedly restricted? As I Concur with @GD1 it seems odd that services would be restricted for the reasons given

does your current bill show as payment received

@caesarome good shout on the restricted page point

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Discussion topic: My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restricted

My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restricted

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Re: My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restric

Re: My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restric

Re: My direct debit is due on the 21st which is today it will get paid on mon but I’ve been restric

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