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Discussion topic: My bill

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Avatar for Sophiemcdade
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This message was authored by: Sophiemcdade

Message posted on ‎03 Dec 2025 02:33 PM

My bill

Hello 

I would like to know why I am being charged double for my bills with the subscriptions I am using. 

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎03 Dec 2025 02:39 PM

Re: My bill

@Sophiemcdade wrote:

Hello 

I would like to know why I am being charged double for my bills with the subscriptions I am using. 

You'll need to ring Sky and ask them. This forum is primarily customer to customer help so no-one has access to your account. 

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This message was authored by: Sophiemcdade

Message posted on ‎03 Dec 2025 02:40 PM

Re: My bill

Ok do you have a number I can call as I can't get through to anyone who's not a bot ?? 

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This message was authored by: BenJoBanjo

Message posted on ‎03 Dec 2025 02:51 PM

Re: My bill

@Sophiemcdade wrote:

Ok do you have a number I can call as I can't get through to anyone who's not a bot ?? 

Click the 'No I still need help' button at the bottom of this page and a number should be revealed. 

We're not allowed to post phone numbers on this forum. 

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This message was authored by: MarkGoldsmith

Message posted on ‎03 Dec 2025 03:15 PM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more
@Sophiemcdade wrote:

Ok do you have a number I can call as I can't get through to anyone who's not a bot ?? 

Worth noting that all calls to Sky will start with the bot, you have to get through the bot to get in a queue to speak to an advisor

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This message was authored by: caesarome

Message posted on ‎03 Dec 2025 04:59 PM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Sophiemcdade 

Are you making manual payments as usually there is no need to as Sky will taken the payment from you automatically from whatever payment details you have provided so is this what is happening ?

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