@Danielle171
Are your services restricted yet?
If your services are already restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.
Until you’ve done this all calls to Sky will only prompt you to pay.
If your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).
If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .
Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
