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Discussion topic: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't pay

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This message was authored by Mand799 This message was authored by: Mand799

My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't pay

Paid bill but TV saying I'm getting cut off if I don't pay

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This message was authored by caesarome This message was authored by: caesarome

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

Posted by a Superuser, not a Sky employee. Find out more

Were you late in paying this bill and did you pay it yourself or is it taken by a direct debit. We need more details to try and figure out what is happening.

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Mand799
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This message was authored by Mand799 This message was authored by: Mand799

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

I went on to pay it and it states there's nothing to pay 

This message was authored by caesarome This message was authored by: caesarome

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

Were you late in paying this bill 


 

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Mand799
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This message was authored by Mand799 This message was authored by: Mand799

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

Yes by 2 days went on to pay it today and states I don't have anything to pay 

This message was authored by caesarome This message was authored by: caesarome

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

Posted by a Superuser, not a Sky employee. Find out more

As you paid it on a Sunday the payment itself might not be cleared by the banks until tomorrow at the earliest so give it a few days to see if that message still appears. I would also suggest setting up a direct debit if you are yet to do this.

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This message was authored by Mark39 This message was authored by: Mark39

Re: My bill states I owe nothing yet I'm getting messages saying I'm going to get cut off if I don't

Posted by a Superuser, not a Sky employee. Find out more

@Mand799 wrote:

Yes by 2 days went on to pay it today and states I don't have anything to pay 


Do you not already have s direct debit or monthly card payment set up?

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