My account shows that my account is restricted but when I click on it it says all paid which it is

[Nichola9]

When I log into my sky account is says my account is restricted because of an overdue payment but when I click on this it says thanks for paying the bill and that all services are already active but yet I can't add anything to my account due to restrictions that apparently in place but are not as it's been paid

[caesarome]

@Nichola9 

I take it your services have not been restricted in any way and are working as normal ?

[Nichola9]

All working as normal, no restrictions. Bill was paid via direct debit on date it was due. Billing is showing that nothing is due

[caesarome]

@Nichola9 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Nichola9.

[Tom-W19]

Hi @Nichola9 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[mah298]

I've got the same issue.  Saying restricted, click the link, all showing as fine, still coming up as restricted.  Am browsing the rewards part of Sky mobile.  All services are working ok!

[caesarome]

@mah298 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[E114]

I have the same issue, on my sky app it has one box saying all payments up to date and one right underneath saying my services are restricted. I am £25 in credit on my account and have not had the services working for weeks now.

[caesarome]

@E114 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @E114 to chat.

[DGB19]

I have the same issue and when i called sky they tell me that there are no reasons that they can see for it. So i am no further in resolving the issue haha. Mine too is only on the rewards side, both in app and desktop. 

[DGB19]

[caesarome]

@DGB19 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[designgms]

I am experiencing this issue too, I am trying to add a mobile plan to my account but unable as it says my services are restricted but all payments have been confirmed up to date.