My account is telling me it’s in credit

[Lisa873]

What does this when it says your account is in credit 

[PandJ2020]

Credit means Sky owe you.

[Daniel0210]

@Lisa873 

It basically means you've either overpaid (maybe made an unnecessary manual payment) or Sky have applied a credit for an issue you've had. Credit should go towards your next bill so on that occasion no money or less money should go from your normal payment method. 

[Lisa873]

I've changed from Sky Q to sky glass .. I'm just wondering if the credit from that would go towards my bill for my sky glass 

[caesarome]

@Lisa873 .

Have you made manual payments towards you bill because if you do this then the chances are the paymenst go on your account as a credit rather than directly paying the bill.

[Lisa873]

Payments come off my card automatically 

[PandJ2020]

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@Lisa873 wrote:

I've changed from Sky Q to sky glass .. I'm just wondering if the credit from that would go towards my bill for my sky glass 

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No, you have to call Sky and ask for the Q credit to be refunded to your bank.

[Mark39]

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@Lisa873 wrote:

I've changed from Sky Q to sky glass .. I'm just wondering if the credit from that would go towards my bill for my sky glass 

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It won't,  I'm afraid. Glass is a different account, and Sky can't transfer credit between accounts.

[Daniel0210]

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@Lisa873 wrote:

I've changed from Sky Q to sky glass .. I'm just wondering if the credit from that would go towards my bill for my sky glass 

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@Lisa873 
No they won't. You need to call Sky to arrange a refund. 

[Loish93]

I also have a credit on my account how do I get this back? 

[Daniel0210]

@Loish93 

Can we ask what the credits for? 

[Loish93]

I left sky broadband and paid my bill as normal now it's showing there is a credit but I have no services from sky now 

[Daniel0210]

@Loish93 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.